Norling Law

About this assistant. This page uses an AI assistant to help us understand your enquiry and direct it to the right team. It does not provide legal advice, give an opinion on your matter, or assess its merits, and you should not rely on anything it says as legal advice. The information you provide is treated confidentially, used only to prepare for your consultation, and is reviewed by a member of our team.

The consultation. The initial 30 minute consultation is provided for general informational purposes only. It is not intended to constitute, and must not be relied on as, legal advice. Due to time and information constraints, we will not have sufficient detail to properly assess your matter or provide definitive advice. Any views expressed are preliminary only and subject to further review if you formally engage us. You must not rely on any information discussed in the consultation as a substitute for formal legal advice. We accept no liability for any loss, damage, or consequences arising from reliance on information provided during the consultation. If you wish to obtain formal legal advice, you will need to instruct us (or another lawyer) under a formal engagement.

No lawyer and client relationship. No lawyer and client relationship is created by attending the consultation. A lawyer and client relationship will only arise once we have completed our onboarding process, confirmed we are able to act (including conflict checks), and you have signed our Letter of Engagement and agreed to our Terms of Engagement.

Fees for paid consultations. Where a consultation fee applies, it is a fixed fee of $287.50 including GST for a 30 minute consultation, or $575.00 including GST where an extended 60 minute consultation is arranged with you. The fee is payable in advance and covers the consultation only. No further fees are payable unless you later engage us under a Letter of Engagement, in which case fees will be as set out in that engagement.

Changes and cancellations. You can reschedule or cancel using the link in your confirmation email up to 6 hours before your consultation. Inside 6 hours, please phone us on (09) 973 0543. For paid consultations, a cancellation or change with less than 6 hours notice may result in the fee being forfeited; where you cancel with more than 6 hours notice, the fee is held as a credit for a rebooked time. For complimentary consultations, we accommodate up to two changes; further changes may require the consultation to proceed on a paid basis.

Recording. To enhance our record-keeping, we may record consultations, including phone and video calls. We use these recordings to capture what you tell us accurately, to maintain our records, and for quality assurance and training, and they are held in confidence. If you would prefer your consultation is not recorded, tell your consultant at the start and, by agreement, it will not be recorded.

Our discretion. We reserve the right, at our sole discretion, to decline, cancel, or reschedule a free consultation, or to request that any consultation be conducted on a paid basis, should you wish to do so. This may occur where the enquiry falls outside our areas of practice, does not meet our client acceptance criteria, presents a conflict of interest, or for any other reason you do not meet our criteria for a free consultation.

Client care information. Norling Law holds professional indemnity insurance that meets or exceeds the minimum standards specified by the New Zealand Law Society. The Lawyers Fidelity Fund provides clients of lawyers with protection against loss arising from theft, up to the maximums set under the Lawyers and Conveyancers Act 2006. If you have a concern about our services, please raise it with us. Our full client care and service information and our Terms of Engagement are available at norlinglaw.co.nz/terms-of-engagement, including as downloadable documents, and a copy is available on request.

Consultation disclaimer and terms v2026-09 (4 September 2026).